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Corrections to a photo specification are genuinely welcome. So are bug reports. Canadian pathway questions are better handled with GetNorthPath free tools or a product walkthrough.
This is the most useful message you can send us. Tell us the country, the document type and where the official requirement is published, and we will verify and correct it. Photo rules change quietly and we would rather hear it from you than not at all.
Email info@getnorthpath.comFace detection failing, an export at the wrong size, a print sheet laid out oddly. Include your browser and device, and whether the photo was taken on a phone or a camera. Please do not attach the photo itself; a description is enough and we would rather not receive it.
Report a bugQuestions about express entry, study permits, work permits, PR or citizenship are better handled with GetNorthPath's free DIY tools, or a short product walkthrough if you want the team to show you how a tool works. Product help only — not immigration consulting.
Book a walkthroughWe designed this tool so that your photo never reaches us, and we would like to keep it that way. If the editor is misbehaving, describe what happened rather than attaching the image. Browser, device, whether the source was a phone or a camera, and what the tool did versus what you expected is almost always enough to reproduce a problem.
We cannot pre-approve a photo or tell you whether a specific file will be accepted. Only the issuing authority can do that, and their decision involves factors beyond the file, including whether your appearance has changed since your last document. If the editor reports every requirement as met, you have done what is within your control.
We also cannot advise on your immigration case by email. For Canadian pathway questions, start with GetNorthPath free tools or book a product walkthrough.
We are a small team. Specification corrections and bug reports are usually answered within a few business days. Walkthrough bookings are handled on GetNorthPath's own schedule.
Direct email
info@getnorthpath.comApplying to Canada?
GetNorthPath builds free DIY immigration tools: eligibility helpers, CRS and document checkers, and guides for every major pathway. Start with a tool, or book a short walkthrough so the team can show you how one works.
Product help only. Photo tool stays free either way.
